Shipping policy

Thank you for shopping at PersonalizedGrid! We want to ensure your custom order reaches you smoothly and safely. Please review our shipping process, estimates, and policies below.

1. Processing & Production Times

Because each item is personalized uniquely for you, orders require time to be crafted before they ship:

Production Time: 2–5 business days

Please note: Production times may increase slightly during major holidays or peak promotional sales.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. Estimated delivery times begin after the production and processing period.

We operate fulfillment locations in both the US and China to craft and ship your orders:

🇺🇸 Items Shipped from the US (US Delivery Only)

Estimated Shipping Time: 3–5 business days

🌐 Items Shipped from China

Destination	Estimated Shipping Time
United States	5–12 business days
Canada	5–12 business days
United Kingdom	3–7 business days
Europe	5–12 business days
Rest of the World	7–15 business days

Please note: While we do our very best to meet these estimated timelines, delivery times are estimates and cannot be guaranteed. Final transit times may vary depending on local carrier handling and customs processing.

3. Order Tracking

Once your order has been carefully packaged and shipped, you will receive a shipping confirmation email containing a tracking number.

Please allow 24–48 hours for the tracking status to update in the carrier's system.
You can track your order using the link provided in your shipping email.

4. Address Errors & Incorrect Deliveries

We want your package to reach you without delay! Please double-check your shipping address during checkout.

If you notice an error in your address, please email us immediately. We can easily update it before your package leaves our studio.
If a package is returned to us due to an incorrect or incomplete address provided at checkout, the buyer will be responsible for the reshipping costs.

6. Lost, Stolen, or Damaged Packages

Damaged in Transit: If your package arrives visibly damaged or if the item inside is broken, please save all packaging materials and contact us within 30 days with photos of the damage. We will happily arrange a free replacement for you!
Stolen / Missing Packages: If your tracking status shows "Delivered" but you cannot locate your package, please check with family members, neighbors, or your local post office first. If it is still missing after 48 hours, reach out to our team so we can assist you.