Refund policy

At PersonalizedGrid, your happiness is our top priority! Every personalized piece is custom-made with love and careful attention to detail just for you.

Because custom items are crafted specifically with your unique text, photos, or designs, they cannot be resold. While we generally cannot accept standard returns or exchanges due to a change of mind, we are fully committed to making sure you love your final product.

Here is everything you need to know about our policy:

1. Our "Made Right" Guarantee (Damaged, Defective, or Incorrect Orders)

We stand proudly behind the quality of our craftsmanship. If your item arrives damaged, defective, or with an error made on our end (such as a printing or spelling mistake on our part):

  • No Hassle: Contact us within 30 days of delivery, and we will happily send you a free replacement or issue a full refund—whichever you prefer!

  • Easy Process: Simply reach out with your Order Number and a quick photo showing the issue. You won't even need to worry about shipping the damaged item back to us.

2. Order Changes & Cancellations

We know plans can change! If you realize you need to modify your personalization details, update your shipping address, or cancel your order:

  • Please contact us immediately.

  • If production has not yet started, we will be delighted to adjust or cancel your order for a 100% full refund.

  • Note: Once our production team has begun crafting your custom item, we can no longer make changes or cancel the order.

3. Customer Typos & Mistakes

We know mistakes happen! We kindly ask that you double-check all names, dates, spelling, and shipping addresses before completing your purchase.

  • If an error occurs due to an accidental typo submitted during checkout, we unfortunately cannot offer a free return or refund.

  • However, we want to help! Reach out to our support team, and we will gladly recreate your personalized item for you at a [e.g., 30%–50%] friendly discount.

4. Non-Personalized Products

If you purchased a standard, non-personalized item from our store:

  • You are welcome to return unused items in their original condition within 30 days for a full refund or exchange.

We're Here to Help!

If you ever have a question, concern, or special request, please don't hesitate to reach out to our friendly support team. We're always happy to work with you to find a solution you'll love!

Contact Email: support@personalizedgrid.com

Or click here to fill out the form

We'll respond within 24 hours.